Last updated: 02/12/2025.

This Privacy Policy explains how Anxiety House Sunshine Coast Pty Ltd (“we”, “our”, “the practice”) collects, uses, stores, and discloses personal information obtained through our website and through the services we provide. This policy applies to all users (“Users”) of https://anxietyhouse-sc.com.au and all services offered by our practice.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Psychology Board of Australia’s Code of Conduct for Psychologists (2025).

1. Personal Information We Collect

We may collect personal information in a variety of ways, including when Users:

• visit our website
• complete online forms
• make enquiries
• book sessions
• engage in services
• subscribe to updates

The information collected may include:

• name, contact details, email, phone
• date of birth and emergency contact
• information about your presenting concerns
• correspondence with health professionals
• documents such as referrals, reports, letters
• Medicare or billing information
• session notes and assessment details (if engaging in psychological services)

Users may visit our Site anonymously.

Personal information is collected only if voluntarily submitted.

Users may refuse to supply personal information, although this may limit our ability to respond to enquiries or provide services.

2. Non-Personal Information

We may collect non-identifiable information such as:

• browser type
• device details
• operating system
• IP address
• pages visited and usage patterns

This helps us understand how Users engage with our website.

3. Cookies and Analytics

Our Site may use cookies to:

• enhance User experience
• remember preferences
• improve site functionality
• track aggregated analytics patterns

Users may disable cookies in their browser settings.

If disabled, some features may not function as intended.

4. How We Use Personal Information

We may use collected information to:

• respond to enquiries
• provide psychological assessment and treatment
• maintain accurate clinical records
• coordinate care with referring practitioners
• manage appointments and communication
• improve our website and services
• send administrative updates
• provide requested information or resources

If you opt in to our mailing list, you may receive updates or service information; unsubscribe instructions are included in each email.

We may use de-identified information for professional supervision and service quality improvement, in accordance with the 2025 Code of Conduct.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and security practices, including:

• secure electronic practice management systems
• SSL-encrypted communication channels
• password-protected databases and devices
• restricted staff access
• secure cloud storage compliant with Australian privacy laws

Sensitive information exchanged via the Site is transmitted over an SSL-secured channel and is encrypted.

6. Confidentiality and When We May Disclose Information

Personal information is confidential. We will only disclose information in the following circumstances:

With your consent

Including communication with:

• your GP or referrer
• allied health providers
• schools
• legal or insurance agencies (when requested by you)

Without your consent where legally required or permitted

We may disclose information:

• if required by law (e.g., court orders or subpoenas)
• if mandatory reporting obligations apply (e.g., child harm concerns)
• if there is a serious and immediate risk to your safety or another person’s safety
• in providing urgent medical or mental health care where consent is not practicable

These obligations align with the Psychology Board of Australia’s 2025 Code of Conduct.

7. Data Breach Response

If personal information is lost, accessed, or disclosed without authorisation, we will:

• take immediate steps to secure the information
• assess risk and impact
• notify affected individuals where required
• comply with the Notifiable Data Breaches Scheme under the Privacy Act
• follow our internal Data Breach Response Plan

8. Access and Correction

You may request access to personal information held about you.

We will respond within 30 days, as required under the Privacy Act.

You may also request correction of inaccurate, outdated, or incomplete information.

We will take reasonable steps to ensure accuracy.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with an amended date.

Your continued use of our website constitutes acceptance of any updated terms.

10. Acceptance of This Policy

By using this Site, you signify your acceptance of this Privacy Policy.

If you do not agree, please discontinue using our Site.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Anxiety House Sunshine Coast Pty Ltd
Shop 1, 70 Nicklin Way
Parrearra QLD 4575
Phone: 07 5492 7629
Email: reception@anxietyhouse-sc.com.au